30-Day Money-Back Guarantee
We provide a full refund within 30 days of purchase to customers who are not completely satisfied with their montlakelabs.com subscription, with no questions asked. The guarantee applies to every paid tier — Basic, Pro, Premium, Team, Business, and Enterprise.
1. Eligibility for Refunds
You may request a refund within 30 days of your purchase if you are dissatisfied for any reason, if the Service has technical issues that prevented you from running your flows normally, if a critical integration you relied on is unavailable, or if you have reconsidered the purchase. Requests submitted after 30 days from the original charge are ineligible. The 30-day window is measured from the date of the original charge, not from the date of the most recent renewal.
2. How to Request a Refund
Contact our support team within 30 days using either method below:
- Email: support@montlakelabs.com
- Order chat: open the order page in your dashboard and start a chat message titled "Refund request"
Required information includes your full name, the email address used for the purchase, the order number or transaction ID (visible on your order detail page), and — optionally — the reason for the refund request so we can improve.
3. Review and Processing
We take 3–5 business days to review the request. Once approved, the refund typically appears in your account within 5–7 business days. Refunds are returned 100% to the original payment method through Authorize.Net — we cannot route a refund to a different card or bank account. You will receive a confirmation email when the refund is initiated.
4. Access After Refund
Upon processing, your subscription is cancelled and your access to the associated workspace, flows, run history, integration connections, and order-page chat is revoked. Before the refund is finalised, you may export your flow definitions, run history, and project brief from Settings → Export in your dashboard. The export is provided as JSON and includes everything you would need to rebuild your flows on another platform.
5. Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or card provider. We commit to resolving issues quickly and fairly, and a direct conversation through email or the order chat is almost always faster than a chargeback dispute. Initiating a chargeback without contacting us first may result in immediate suspension of your account and workspace while the dispute is under review by the card network.
6. Contact Us
PinnacleWorks INC
400 W Market St, Suite 1800
Louisville, KY 40202 · United States
Phone: (859) 444-5937
Email: support@montlakelabs.com