Overview
This Subscription Agreement (the "Agreement") governs your paid subscription to the Montlake Labs workflow automation platform (the "Service"), operated by PinnacleWorks INC ("we," "us," "our"). By completing checkout, signing into a paid plan, or otherwise using the Service under a paid tier, you ("you," "your," "Customer") agree to be bound by this Agreement together with our Terms & Conditions, Privacy Policy, and Refund Policy.
Section 1 — Subscription Grant
Subject to this Agreement and timely payment of fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription Term for your internal business purposes. The right is limited to the specific plan tier you purchased — Basic, Pro, Premium, Team, Business, or Enterprise — and to the run quota, integration count, seat count, and feature set published for that tier on the pricing page at the time of purchase.
Section 2 — Subscription Term and Renewal
All paid plans are billed on a monthly cycle that begins on the date the first successful charge is captured. Each subscription automatically renews for successive one-month periods at the then-current published price for your tier unless cancelled at least one (1) calendar day before the next renewal date. You may cancel at any time from your account dashboard in two clicks — no phone call, no retention queue, no exit interview.
Section 3 — Fees, Billing, and Taxes
Fees are stated in U.S. dollars and charged in advance for the upcoming billing period. We currently accept Visa and Mastercard only; other card brands are not supported at checkout. By providing payment details you authorize us, through our payment processor Authorize.Net, to charge the card on file for each renewal and any overage incurred during the prior period. You are responsible for all sales, use, value-added, withholding, or similar taxes assessed on your subscription, except for taxes based on our net income.
Section 4 — Overage and Plan Changes
Each paid tier includes a published monthly run allowance. We notify you in-app at 80% and 100% of allowance. Runs above the allowance are billed at the published overage rate for your tier on the next billing cycle. You may upgrade to a higher tier at any time, with prorated charges applied to the remaining days of the current period. Downgrades take effect at the next renewal date — the higher tier remains active until then.
Section 5 — Refund Policy
Refund eligibility is governed by the Refund Policy. In short: a 30-day money-back guarantee applies to the first paid month of any new subscription. Refund requests on renewals after the first 30 days are evaluated case-by-case and are not guaranteed.
Section 6 — Customer Data and Ownership
You retain all right, title, and interest in any data you submit to, generate within, or transmit through the Service ("Customer Data"). You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, and display Customer Data solely as needed to operate the Service, provide support, and improve reliability. We do not train AI models on your Customer Data, sell it to third parties, or use it for advertising. On termination, Customer Data is exportable for 30 days and permanently deleted thereafter, subject to legally required retention.
Section 7 — Acceptable Use
You agree not to use the Service to (a) violate applicable law; (b) attempt to bypass plan limits, scrape another tenant's data, or exceed published API rate limits; (c) upload or transmit malicious code; (d) resell, sublicense, or white-label the Service without our prior written consent; (e) reverse-engineer, decompile, or disassemble any part of the Service except to the extent expressly permitted by law; or (f) use the Service to send unsolicited bulk email, run cryptocurrency mining, or otherwise place a load on shared infrastructure inconsistent with the published fair-use guidance for your tier.
Section 8 — Suspension and Termination
We may suspend or terminate your access to the Service, in whole or in part, on written notice if (a) payment is past due by more than 10 days; (b) you materially breach this Agreement and fail to cure within 10 days of notice; (c) your use poses a security, performance, or legal risk to the Service or to other customers; or (d) required by law or by a court order. Where practical we will give advance notice; in security or compliance emergencies we may act first and notify afterward. You may terminate this Agreement at any time by cancelling from your dashboard.
Section 9 — Service Levels
We target uptime of 99.9% on the Team plan, 99.95% on Business, and 99.99% on Enterprise, calculated monthly and excluding scheduled maintenance and force-majeure events. If we miss the target for your tier in a given calendar month, you are eligible to request a service credit equal to 10% of that month's subscription fee, with a maximum of one credit per month and a cumulative maximum of 30% of fees paid in the trailing twelve months. Service credits are your sole and exclusive remedy for missed uptime targets.
Section 10 — Confidentiality
Each party agrees to use the other's Confidential Information only to perform under this Agreement and to protect it with the same degree of care it uses for its own confidential information (and no less than reasonable care). "Confidential Information" includes the Service's non-public features, pricing, security documentation, and any Customer Data treated as confidential. The obligation does not apply to information that is publicly available, independently developed without reference to the other party's information, or required to be disclosed by law.
Section 11 — Security
We maintain administrative, technical, and physical safeguards designed to protect the Service and Customer Data, including TLS 1.3 in transit, AES-256 at rest, scoped access tokens, tenant-isolated execution sandboxes, and append-only audit logging. All Customer Data is stored exclusively in United States data centers; we do not offer non-US data residency. Enterprise customers may request data pinning to a specific US region, customer-managed encryption keys, and the most recent SOC 2 Type II report under NDA.
Section 12 — Third-Party Integrations
The Service connects to third-party tools (Slack, GitHub, Notion, Stripe, HubSpot, Salesforce, Linear, Airtable, and others). Those tools are operated by third parties under their own terms and privacy policies. We do not control, and are not responsible for, their availability, accuracy, pricing changes, deprecations, or changes to API behavior. Any disruption to your flows caused by a third-party tool — including outages, rate-limit changes, or revoked tokens — is outside our service-level commitments.
Section 13 — Intellectual Property
We retain all right, title, and interest in the Service, the underlying software, the visual canvas, the run engine, the connector library, our documentation, and all related improvements, modifications, and derivative works. No rights are granted to you by implication, estoppel, or otherwise except those expressly stated in this Agreement. Any feedback you provide about the Service may be used by us without restriction or compensation.
Section 14 — Warranty Disclaimer
The Service is provided "as is" and "as available" except for the express uptime target in Section 9. To the maximum extent permitted by law, we disclaim all other warranties, whether express, implied, statutory, or otherwise — including any warranty of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. No statement made by any employee, contractor, or agent constitutes a warranty unless reduced to writing and signed by an authorized officer of PinnacleWorks INC.
Section 15 — Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or related to this Agreement, even if advised of the possibility of such damages. Our aggregate liability for all claims under this Agreement, regardless of theory, shall not exceed the amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
Section 16 — Indemnification
You agree to defend, indemnify, and hold harmless PinnacleWorks INC, its officers, directors, employees, and affiliates from any third-party claim, demand, or loss (including reasonable legal fees) arising out of (a) your Customer Data; (b) your use of the Service in violation of this Agreement; or (c) your violation of any applicable law or third-party right. We agree to defend you against any third-party claim that the Service, as provided by us and used in accordance with this Agreement, infringes a U.S. patent, copyright, or trademark, and to pay damages finally awarded — subject to your prompt notice, our control of the defense, and your reasonable cooperation.
Section 17 — Force Majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or telecommunications outages, regulated cloud-provider failures, or the act or omission of any government authority. The affected party will use reasonable efforts to resume performance promptly.
Section 18 — Assignment
You may not assign this Agreement, in whole or in part, without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all your assets. We may assign this Agreement on notice to you. Any assignment in violation of this Section is void.
Section 19 — Governing Law
This Agreement is governed by the laws of the Commonwealth of Kentucky, United States — the jurisdiction in which PinnacleWorks INC is registered — without regard to its conflict-of-laws principles. Any dispute arising out of or related to this Agreement will be resolved exclusively in the state or federal courts located in Jefferson County, Kentucky, and each party irrevocably submits to that jurisdiction.
Section 20 — Changes to this Agreement
We may update this Agreement from time to time by posting a revised version on this page and updating the "Last updated" date in the header. Material changes will be communicated by email or in-app notice at least 30 days before they take effect. Continued use of the Service after the effective date of an updated Agreement constitutes acceptance of the changes.
Section 21 — Entire Agreement
This Agreement, together with the Terms & Conditions, Privacy Policy, and Refund Policy referenced above, is the entire agreement between you and PinnacleWorks INC regarding the Service and supersedes any prior or contemporaneous agreement, proposal, or representation. Any conflict between this Agreement and the Terms & Conditions is resolved in favor of this Agreement for paid subscription matters.
Section 22 — Contact
PinnacleWorks INC
400 W Market St, Suite 1800
Louisville, KY 40202 · United States
Phone: (859) 444-5937
Email: support@montlakelabs.com