This Recurring Policy explains how Montlake Labs subscriptions are billed. Montlake Labs is operated by Forge Analytics Group LLC ("we," "us," "our"). Every Montlake Labs paid plan (other than the Trial, described in Section 2) is a monthly subscription that renews automatically until you cancel. By subscribing, you agree to the recurring charges described below, together with our Terms & Conditions, Subscription Agreement, and Refund Policy.
1. Subscription Plans and Pricing
Montlake Labs is offered on the following plans. All prices are in U.S. dollars and are charged in advance for the upcoming billing period — there are no setup costs. The current plans and prices are always shown on our Pricing page. You choose your plan when you subscribe, and that plan and price are what recur each cycle until you change or cancel it.
Consumer plans
- Trial — $1.99/one-time
- Starter — $4.99/month
- Hobby — $9.99/month
- Basic — $19/month
- Plus — $19.99/month
- Pro — $49/month
- Premium — $99/month
Business plans
- Trial — $2.99/one-time
- Launch — $11.99/month
- Growth — $15.99/month
- Team — $49/month
- Business — $99/month
- Scale — $149.99/month
- Enterprise — $199/month
Runs above your plan's published monthly allowance are billed at the published overage rate for your tier on the next billing cycle, as described in the Subscription Agreement.
2. The Trial Is Not Recurring
The Trial plan is a single, one-time charge for 3 days of full access. It is not a subscription: it does not renew automatically, no card is charged again when the 3 days end, and no cancellation step is required. If you want to continue after your Trial ends, you simply subscribe to a paid plan of your choice — recurring billing starts only when you do.
3. Automatic Renewal
All monthly plans renew automatically. Unless you cancel, your plan continues each month at the then-current published price for your tier, so your access is never interrupted. Your subscription keeps renewing on a monthly cycle for as long as you remain a customer.
4. Billing Cycle and Renewal Date
When you subscribe, your payment is processed and your plan activates immediately. That date becomes your renewal date, and your subscription renews on the same day each month. For example, if you subscribe on the 10th, your plan renews on the 10th of every month that follows.
Your current plan, its price, and your next renewal date are always visible in the Billing section of your Montlake Labs dashboard, along with how many days remain in your current billing period.
5. Payment Method
Payments are processed securely through our payment processor. We accept Visa, Mastercard, Discover, and American Express, charged in U.S. dollars. The card you use at checkout is charged automatically for your plan's price on each renewal date. Montlake Labs never stores your full card number on its own servers — only the card brand and last four digits stay on the order record.
6. Changing Your Plan
You can upgrade to a higher tier at any time — the upgrade takes effect immediately, with prorated charges applied to the remaining days of the current period, and your recurring charge then reflects the price of your new plan. Downgrades take effect at your next renewal date; the higher tier remains active until then.
7. Cancellation
You can cancel at any time by emailing support@montlakelabs.com, at least one (1) calendar day before your next renewal date — no phone call, no retention queue, no exit interview. Cancellation takes effect at the end of your current billing period, which means:
- You keep full access to your plan until your next renewal date.
- You will not be charged again, and your subscription will not renew after that date.
- If you change your mind, you can subscribe again at any time.
There are no long-term contracts and no cancellation fees — every plan is month to month.
8. Price Changes
We may adjust plan prices from time to time. If a change affects your subscription, we will give you advance notice by email or in-app notification, and the new price will only take effect from a subsequent renewal date. If you do not wish to continue at the new price, you are free to cancel before it takes effect.
9. Failed or Declined Payments
If we are unable to complete a renewal — for example, because a card has expired or is declined — we will contact you so you can update your payment details. Access to your paid features may be suspended if payment remains past due by more than 10 days, as described in the Subscription Agreement.
10. Refunds
New subscriptions are backed by a 30-day money-back guarantee on the first paid month. Refund requests on renewals after the first 30 days are evaluated case-by-case and are not guaranteed. If you would like a refund, or you cancel and believe a charge was made in error, please see our Refund Policy for full details on eligibility and how refunds are processed.
11. Contact Us
Questions about your subscription or a charge? We are happy to help.
Forge Analytics Group LLC
881 Maplewood Ave
Sheffield Lake, OH 44054 · United States
Phone: (216) 816-2214
Email: support@montlakelabs.com